Shipping policy
We ship our handmade rugs from Ontario, Canada to customers in Canada, the United States, and select international destinations. This page explains where we ship, how long it takes, and what to expect with shipping costs, duties, and tracking.
Orders are processed and dispatched within 1 to 2 business days of being placed. You will receive a tracking number by email once your order ships. Orders placed on weekends or Canadian statutory holidays will be processed on the next business day.
You can always contact us for any shipping question at info@woolandcaravan.com.
Shipping rates
Canada: free standard shipping on all orders.
United States and international: shipping is calculated at checkout based on destination, weight, and dimensions. Rugs are heavy and bulky items, and international shipping costs can be substantial. The full shipping cost will be shown at checkout before you complete your purchase.
Estimated transit times
The times below are estimates only and not guaranteed. Actual delivery times may be affected by carrier delays, weather, customs processing, and events outside our control.
- Canada: 3 to 7 business days
- United States: 5 to 10 business days
- International: 10 to 21 business days, plus customs processing time
Duties, taxes, and customs fees (orders outside Canada)
For orders shipped outside of Canada, the customer is responsible for all import duties, taxes, customs fees, and brokerage charges levied by the destination country. These fees are not included in the shipping cost charged at checkout and are typically collected by the carrier upon delivery or before release of the package.
Duty rates vary by country and are set by your local customs authority. We recommend checking with your country’s customs office for an estimate before placing an order, so there are no surprises at delivery.
If a package is refused at delivery due to duty or tax charges, it will be returned to us. Original shipping costs, any return shipping, and any duty or carrier fees incurred will be deducted from your refund.
Tracking
A tracking number will be emailed to you once your order ships. Please allow up to 24 hours for tracking information to update with the carrier. If you have not received a tracking email within 3 business days of placing your order, please check your spam folder and then contact us at info@woolandcaravan.com.
Lost or damaged packages
If your package appears lost in transit or arrives damaged, please contact us at info@woolandcaravan.com within 7 days of the expected or actual delivery date, with photos where possible. We will work with the carrier to investigate, file a claim, and arrange a replacement, refund, or other resolution where appropriate. For details on damaged item resolution, please also see our Refund Policy.
Address accuracy and undeliverable packages
Customers are responsible for providing a correct and complete shipping address at checkout. If a package is returned to us as undeliverable because of an incorrect address, an unclaimed package, or refusal to accept delivery, the customer is responsible for any additional shipping costs to re-ship the order. If you would prefer a refund instead, we will refund the cost of the rug minus any non-refundable shipping or carrier costs we have incurred.
Changes to your order
If you need to change your shipping address after placing an order, please contact us as soon as possible at info@woolandcaravan.com. We can usually accommodate changes if the order has not yet shipped, but we cannot guarantee changes once an order is in transit.
Countries we do not ship to
We are not currently able to ship to all countries. If your country does not appear as a shipping option at checkout, please contact us and we will let you know whether shipping can be arranged.